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Accessibility Statement

Accessibility statement for Farnham Town Council

We hope you’ll find this website easy to use. We are committed to making our website as accessible as possible and welcome your feedback.

AbilityNet has advice on making your device easier to use if you have a disability.

This accessibility statement applies to

This website is run by Farnham Town Council and we have aimed to make the website text as simple as possible to understand. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Accessibility of this website

We have made every effort to make sure that the website is accessible. However, we know that some parts are not. We are continuously working on improving accessibility of our website, but some areas are seen as valid exceptions, and some would be a disproportionate burden to fix. The issues we are aware of are detailed further down this page.

Feedback and contact information

If you need information on this website in a different format such as large print:

We’ll consider your request and will aim to get back to you within 5-10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your concerns, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops.

Find out how to contact us.

Technical information about this website’s accessibility

Farnham Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is almost fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Any non-compliance matters and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content we are fixing

FTC = Farnham Town Council

Valid Exceptions

IFRAME HTML styling issuesTwitter widgets; Facebook widgets; YouTube videosThird party code, so considered ‘valid exceptions’ according to the NALC document.
Textarea and IFRAME accessibility issuesGoogle ReCaptchaThird party code, so considered ‘valid exceptions’ according to the NALC document.
Gravity Forms non-compliance issuesGravity Forms3rd party vender is testing new update (2.5) to resolve the issues below. Currently at 3rd Beta release.
Aria-describedby” has incorrect (ID) referenceGravity FormsSee Above
Label is not connected to a form controlGravity FormsSee Above
Input field has no descriptionGravity FormsSee Above
FTC = Farnham Town Council

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

There may be some PDFs and Word documents which are essential to providing our services. For example, we have PDFs which are downloadable alternatives to online forms.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Most older PDF documents are not fully accessible to screen reader software,

Any new PDFs or Word documents we publish will meet accessibility standards.


We may plan to add captions to recorded live video streams in the future. Live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Website pages and posts will be continually reviewed over time to ensure accessibility.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on 5th January 2021.

This website was last tested on 23 September 2020. The test was carried out by Lynx Digital.

We used this approach to deciding on a sample of pages to test such as Homepage, Contact Page, News Story, Events Page.

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